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	<title>Manage My Employees &#187; Management</title>
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	<description>Motivate. Retain. Lead.</description>
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		<title>&#8220;Trust Agents&#8221; &#8211; Book Review</title>
		<link>http://managemyemployees.com/trust-agents-book-review/</link>
		<comments>http://managemyemployees.com/trust-agents-book-review/#comments</comments>
		<pubDate>Mon, 05 Apr 2010 11:29:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Managing Change]]></category>
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		<description><![CDATA[Article #51 by Chris Brogan and Julien Smith The bestseller Trust Agents, by Brogan and Smith hits a big nerve today, one epitomized in its subtitle: Using The Web To Build Influence, Improve Reputation and Earn Trust. Who doesn’t want to know how to do that? I suspect just about everyone who cares to grow [...]]]></description>
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		<title>Customer Service through the Eyes of a Secret Shopper</title>
		<link>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/</link>
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		<pubDate>Fri, 12 Mar 2010 15:09:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Talent Management]]></category>
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		<category><![CDATA[Leadership]]></category>
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		<description><![CDATA[Article #47 Guest Blogger: Jaclyn Boatright What makes a customer choose one business over another? How can a business create a positive experience for its customers in a way that compels customers to return—over other options? For the past five years I have conducted over 500 shopping experiences as a secret shopper. I have seen [...]]]></description>
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		<title>CBS&#8217; Undercover Boss: Management Is Out of Touch With Employees</title>
		<link>http://managemyemployees.com/cbs-undercover-boss-management-is-out-of-touch-with-employees/</link>
		<comments>http://managemyemployees.com/cbs-undercover-boss-management-is-out-of-touch-with-employees/#comments</comments>
		<pubDate>Sat, 06 Mar 2010 17:39:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Leadership tips]]></category>
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		<description><![CDATA[Article #46 Have you seen Undercover Boss on CBS? The reality show Undercover Boss places CEO’s undercover in their own companies to get a personal sense for what’s really going on. The CEO goes to work at an entry level or manager-in-training position, does the actual job, all the while no one except other upper [...]]]></description>
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		<title>Change or Get Crushed</title>
		<link>http://managemyemployees.com/change-or-get-crushed/</link>
		<comments>http://managemyemployees.com/change-or-get-crushed/#comments</comments>
		<pubDate>Fri, 19 Feb 2010 04:13:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Managing Change]]></category>
		<category><![CDATA[Planning]]></category>
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		<description><![CDATA[Short Article #43 There’s nary a day that some imperative about the need to change doesn’t come across my monitor. For good reason, I must admit. Change is arguably no longer periodic but continuous. Change can also be quite startling when your company is the one caught off-guard. There are a number of possible reasons [...]]]></description>
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