Posts Tagged ‘Employee attitudes’
30 Ways to Praise and Thank Employees (part 2)
![iStock_HappyEmpfemaleXSmall[1]](http://managemyemployees.com/wp-content/uploads/2009/12/iStock_HappyEmpfemaleXSmall1.jpg "iStock_HappyEmpfemaleXSmall[1]")
Take time to look for good behavior as well as good attitude, then recognize your employee for it.
Good behavior or good attitude doesn’t have to be recognized with $$money. A verbal or written praise/thanks is especially meaningful, and it lasts.
Mark Twain said, “I can live for three months on a good compliment.” Here are 10 ways to say “good job”…
- Thanks for getting back so quickly, you saved me some time.
- I really appreciate the questions you ask, it shows you take genuine interest.
- Your work on that project was nothing short of Fantastic!
Where’s The “Service”?
Employees give the level of service that leaders demand and reward.
With these economic tough times you’d think businesses would be incentivizing, hammering on, or at least training employees to go out of their way to give out-of-the-way service.
But, where’s the service? I rarely see extraordinary service.
Have you noticed just how little follow-up after the sale service occurs? How little employees and owners care?
My furniture store doesn’t follow-up after the sale. We spent $$ recently on furniture. The salesman didn’t follow up to see how we liked it. We followed up when a flaw in one chair was uncovered. We called the salesman. He called the distribution and service center, they called us. He said he’d follow-up with the distribution folks. I don’t know if he did or not, because he never called.
My mechanic follows up, though. Every time. The new car dealer we’ve purchased from for years follows up every single visit, whatever the reason. Repair the wiper blades, they call!
Normally, I might be tempted to complain to the dealership that “enough is enough already” … but kudos to them for doing something that takes a little extra time, but shows a lot of CARE!
When Staff Meetings Become Gripe Sessions
Why do staff meetings morph into gripe sessions? Because leaders allow it!
If your meetings are characterized by griping and complaining, with little being accomplished, then it’s only because you’ve permitted employees to conduct themselves that way.
Gripe sessions waste valuable time. Gripe sessions are largely counterproductive—and rarely solve or advance anything. Gripe sessions lower morale to the cellar.
I’ve run into a number of managers who quit holding staff meetings because their meetings had become primarily gripe sessions. I’ve also discovered that managers may feel unequipped in handling griping and complaining from employees.
Here are five tips for preventing meetings from turning into gripe sessions:
Younger Employees and Boomer Bosses
Much is said about seasoned managers relating better with Generation Y workers, but what should younger professionals do to work well at the office and get along with older generations?
First of all, Gen Yers don’t have years of experience and perspective about the inner-office politics and personality conflicts that can go along with working within an organization. When they get their first taste of ‘it’ they’re often shocked or dismayed.
They can, and do need however, to acquire moxie and survival skills that go beyond their youth. Some tips for your younger professionals…
Inspiring Teamwork Quotes
Inspiration defined: Stimulation of the mind or emotions to a high level of feeling or activity. Source: www.dictionary.com
Inspiration is beneficial as well as vital. It may even run a close second to oxygen! Quotes regularly stimulate my thinking, and too, my feelings.
The effects of inspirational quotes can stir thoughts or spur new actions. Here are a few quotes that may help a team think differently about its challenges, consider more fully its opportunities, set aside its conflict, and work together to achieve the organization’s goals.
1. None of us is as smart as all of us.
–Ken Blanchard
2. TEAM: Together Everyone Achieves More.
–Unknown
3. The strength of the team is each individual member… the strength of each member is the team.
–Coach Phil Jackson
Maximize Customer Opportunity!
I’m still hot about a recent experience at a jewelry store. My wife and I are celebrating thirty years and an anniversary ring was on the buy list.
The sales clerk was awful! After dismissing my wife’s interest in a right-handed ring with “Oh we don’t have much of that,” she then explained that there were options all over the store. Huh?
She suggested we look around, and then turned away from us. I’m ready to walk but my wife starts admiring the rings. Thirty years of marriage to this woman taught me, stay put for now!
As we shopped not one employee (12 to 1 ratio/customers) made eye contact or spoke. When we walked by our clerk, ten minutes later, without any further offer to help she said, “Getting cross-eyed yet!?” I could think of a thousand better things to say.
She blew an opportunity. The jeweler lost out. We left and bought a competitor’s ring.
Now here’s my point—high unemployment and economic turbulence brings reduced customer opportunity for virtually everything. Here are some ways to maximize customer opportunities:
Stop Negativity Before It Spreads
Chronic negativity generally involves just one or two individuals but affects everyone on the team. Negativity is caustic. Negativity metastasizes. Negativity creates a dark cloud.
People who regularly complain, gripe, nay say and criticize, are chronic negativists. And chronic negativists are still liabilities even if they exceed performance requirements.
You can’t change the attitude of a chronic negativist they must do that for themselves. But, there are a few ways to manage them effectively:
