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	<title>Manage My Employees &#187; Customer Service</title>
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	<link>http://managemyemployees.com</link>
	<description>Motivate. Retain. Lead.</description>
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		<title>Customer Service Junkie</title>
		<link>http://managemyemployees.com/customer-service-junkie/</link>
		<comments>http://managemyemployees.com/customer-service-junkie/#comments</comments>
		<pubDate>Wed, 31 Mar 2010 14:03:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Motivating and Inspiring Employees]]></category>
		<category><![CDATA[Employee attitudes]]></category>
		<category><![CDATA[Employee motivation]]></category>
		<category><![CDATA[Employee performance]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=1095</guid>
		<description><![CDATA[Article #50 Admittedly, I’m addicted to great customer service. I like to get it. I like to give it. Whenever I don’t get great service, I’m disappointed. At times, it makes me boiling mad. Take the experience I had the other day around nine in the morning…. My Customer Service Experience Was Terrible I stopped [...]]]></description>
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		<title>Customer Service through the Eyes of a Secret Shopper</title>
		<link>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/</link>
		<comments>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 15:09:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Employee performance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=1083</guid>
		<description><![CDATA[Article #47 Guest Blogger: Jaclyn Boatright What makes a customer choose one business over another? How can a business create a positive experience for its customers in a way that compels customers to return—over other options? For the past five years I have conducted over 500 shopping experiences as a secret shopper. I have seen [...]]]></description>
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		<title>Is Customer Loyalty Increasing? 7 Ways to Land New Business or Keep Your Existing Customers</title>
		<link>http://managemyemployees.com/is-customer-loyalty-increasing-7-ways-to-land-new-business-or-keep-your-existing-customers/</link>
		<comments>http://managemyemployees.com/is-customer-loyalty-increasing-7-ways-to-land-new-business-or-keep-your-existing-customers/#comments</comments>
		<pubDate>Thu, 04 Mar 2010 19:38:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Strategic planning]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=904</guid>
		<description><![CDATA[Article #45 During these uncertain times, is it possible that some of your customer’s are less likely to switch loyalties to another supplier, even if that supplier ‘might’ offer some advantages? Do you see customer loyalty on the rise? Some of my clients do and have expressed this view to me recently. One client recently [...]]]></description>
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		<title>Revamp Customer Care in 2010</title>
		<link>http://managemyemployees.com/revamp-customer-care-in-2010/</link>
		<comments>http://managemyemployees.com/revamp-customer-care-in-2010/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 14:39:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=540</guid>
		<description><![CDATA[Adapt your business to the changes for 2010. Mainly I’m referring to: Uncertain economies (we ‘hope’ the recession is giving way to better times… but we don’t know yet). Cautious consumers + cautious business owners and executives means more hesitancy to spend or invest. Customer power. Customers, have more suppliers pursuing their business than ever [...]]]></description>
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		<title>&#8220;Problem Customers&#8221;</title>
		<link>http://managemyemployees.com/problem-customers/</link>
		<comments>http://managemyemployees.com/problem-customers/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 11:58:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee performance]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=132</guid>
		<description><![CDATA[My view is that there’s no such thing as a problem customer. Why? Because there’s nothing to gain, and too much to lose when employees or their managers brand a customer, “problem customer.” A more profitable perspective is that there are customers who will have problems (with our product/service) and will need a solution. When [...]]]></description>
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		<title>Where’s The “Service”?</title>
		<link>http://managemyemployees.com/wheres-the-service/</link>
		<comments>http://managemyemployees.com/wheres-the-service/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 15:13:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee attitudes]]></category>
		<category><![CDATA[Employee performance]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=117</guid>
		<description><![CDATA[Employees give the level of service that leaders demand and reward. With these economic tough times you’d think businesses would be incentivizing, hammering on, or at least training employees to go out of their way to give out-of-the-way service. But, where’s the service? I rarely see extraordinary service.&#160; Have you noticed just how little follow-up [...]]]></description>
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		<title>Maximize Customer Opportunity!</title>
		<link>http://managemyemployees.com/maximize-customer-opportunity/</link>
		<comments>http://managemyemployees.com/maximize-customer-opportunity/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 14:36:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee attitudes]]></category>
		<category><![CDATA[Employee performance]]></category>

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		<description><![CDATA[I’m still hot about a recent experience at a jewelry store. My wife and I are celebrating thirty years and an anniversary ring was on the buy list. The sales clerk was awful! After dismissing my wife’s interest in a right-handed ring with “Oh we don’t have much of that,” she then explained that there [...]]]></description>
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