Books by Mark Holmes

Wooing Customers Back: How to Give Great Service and Increase Your Own Success (Paperback)

New, updated version of this popular book. For anyone in customer service, WOOING gives you ways to create better teamwork, go way beyond customer expectations every time–and develop unlimited enthusiasm. A fun, quick read for any level employee. Thousands enjoy WOOING’s remarkable story every year for the last ten years.

Purchase Wooing Customers Back on Amazon

The People Keeper (Paperback)

A remarkable way to attract, motivate and retain high performers. Whether you’re a manager, small business owner or executive you face a critical challenge today — managing and keeping better employees. Learn how to improve retention without beefing up paychecks, update your culture to reduce turnover, profit from techniques that will motivate employees and attract winners to your team.

Purchase The People Keeper on Amazon

For Quantity Discounts call 1-888-281-5170

Single copies: Available at Amazon.com or in major bookstores

Here is what they are saying …

WOOING CUSTOMERS BACK:

A best  seller… in it’s 3^rd edition sold internationally!

• “Wooing Customers Back will help employers improve service to internal and external customers.” ~Florida Hotel & Motel Journal
• “Once I started reading Wooing, I couldn’t stop. It’s everything I’ve been teaching for years with a lot more umph!” ~Judy Westrich, former Manager of Customer Service, Bass Pro Shops
• “Practical suggestions to improve relationships with customers…evolves in an entertaining way.” ~National Association of Service Managers
• “A real home run! Designed for people who matter most… our front line.” ~Rick Root, Executive Director, World Waterpark Association
• “Send for WOOING CUSTOMERS BACK… proven sales basics, presented in an easy-to-read form.” ~Bottom Line Executive Boardroom Report

PEOPLE KEEPER:

Ideas from PK have been featured in the Wall Street Journal as well as many other media outlets!

• “The People Keeper is easy reading, yet a highly informative guide to recruiting, and more importantly retaining people.” ~Jim Lindemann, Chmn/CEO, Emerson Motor Company (VP of Emerson Electric)
• “Timely, relevant, and a must read.” ~Mark Conklin, Internal Consultant, Chick-fil-A, Inc.
• “The People Keeper teaches managers how to make their business a place that the best employees never leave because they actually enjoy going to work each day.” ~Mark Vanase, Market Manager of Franchise Operation, ServiceMASTER
• “The People Keeper has great appeal to business. Personally, I’d want to get a copy in the hands of every manager in our company.” ~Nathan Long, Director of Customer Service, Tracker Marine