Readers’ Raves
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Raves for Mark’s Mini-Books From Managers…
“These mini-books are amazing! They are packed full of practical information and tips that any manager in our company can use immediately. I appreciate that there’s no fluff, just straight to the point in a very concise and easy to read format with great real world examples. I didn’t get just a few great nuggets, but a goldmine in every book I read.”
~ Jeff Wilhoit, Director of Training, Mid-America Metals
“Good stuff, once again Mark you hit the nail on the head…. streamlines what businesses need in an easy to read format (Successful Techniques for Influencing and Motivating Employees to Top Performance) and gives direction in the midst of chaos… thanks for the tips on how to get our business moving.”
~ Vickie Hicks, Director of Marketing, Kirkpatrick, Phillips & Miller CPA’s
“Excellent! I read ‘Secrets to Giving Employee Performance Reviews’ and I like the point that you have to evaluate your share of the responsibility for the problem—and I learned to be more specific when correcting and that establishing a timeline for improvement is important. This was an excellent tool!!”
~ Marie Bradley, Regional Supervisor, Rapid Robert’s
“I think your Successful New Manager or New Supervisor: 48 Best Practices could be a really great tool for our new managers… many need reminded that it’s important not to be your employee’s buddy. I also liked your advice on setting deadlines and how important clear communications can be.”
~ Pam Gunn, Senior Supervisor (retail)
“Your e-Book on Retaining Employees and Cutting Turnover and your Best Practices for Handling Performance or Attitude Problems were Excellent!”
~ Rebecca Maury, Assistant Manager (retail)
“I loved this mini book I just read. It really left me feeling motivated and positive…I appreciate all the helpful suggestions and ideas. This will help me be successful at my job. Thanks again!”
~ Tracey Hak, Regional Manager (retail store)
“Mark, I really enjoyed this mini-book . I especially found the 46 Effective Expressions (How to Avoid Losing Customers When Someone Drops The Ball) beneficial. I think we take it for granted that achieving Customer Service is so simple. Thanks again, this is a perfect way to continue to develop our knowledge and skills through continuous education.”
~ Andrea Brady, Regional Sales Manager, Great Southern Banks
“Excellent! My managers always wait for me to do an employee write up, this guide Useful Phrases for Praising or Writing Up Employees gives them great starter phrases… I love all the ideas.”
~ Joyce Rice, Regional Manager (convenience store chain)
“I read five mini-books and each was so very informative and information packed. It was put in a simple to understand format and it left me with so many new ways to handle all these situations… I plan to put it all into use. Thanks for your help!”
~ Juanita Marksberry, Store Manager (retail)
“After reading the first few pages of “How to Boost Employee Morale and Improve Attitudes” I knew it was just what I needed in these economic times. Very thought provoking, a great read for all levels of management.”
~ Camille Knowles, PHR, HR Director, Greene County Government
Mark’s ideas for managers may be the
most scrutinized, independently
validated advice anywhere!
In 2001 The Chicago Tribune DARED Mark to prove that his popular Manager Makeover™ really worked! They handpicked the manager and printed the results for the entire world to see!
* Read the incredible feature article
