Customer Service

E-book Categories:

Find out what people are saying about Mark’s E-books (mini-books)
at Readers’ Raves »

How to Avoid Losing Customers When Someone Drops The Ball

PDF download 12 pgs.

$17.00 Losing a customer can be extremely costly today. Knowing how to correct a mistake or address a customer’s dissatisfaction is essential for organizations that want to grow. In this guide you’ll learn how to teach everyone on your team to handle customer disappointment with ease and effectiveness. You’ll learn effective customer apology phrases as well as things your people should “never” say.

“Mark, I really enjoyed this mini-book . I especially found the 46 Effective Expressions (How to Avoid Losing Customers When Someone Drops The Ball) beneficial. I think we take it for granted that achieving Customer Service is so simple. Thanks again, this is a perfect way to continue to develop our knowledge and skills through continuous education.”

Andrea Brady, Regional Sales Manager, Great Southern Bank

Learn More »