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How to Boost Employee Morale and Improve AttitudesPDF download 18 pgs. $17.00 Low employee morale can cost your company reduced work quality, weakened customer service, lost business or turnover among top employees. You’ll learn how to identify the sure-signs of low morale—and how to quickly build better attitudes as well as increase employee commitment. “After reading the first few pages of “How to Boost Employee Morale and Improve Attitudes” I knew it was just what I needed in these economic times. Very thought provoking, a great read for all levels of management.” Camille Knowles, PHR, HR Director (City of Springfield, MO) |
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Successful Techniques for Influencing and Motivating Employees To Deliver Top PerformancePDF download 18 pgs $17.00 Managers are challenged today trying to influence and inspire employees to give their best. This E-book gives you clear ways to keep top performers motivated and tips for motivating underperformers to reach better results. You’ll also learn how to improve your communications and build an environment where high performers thrive. “Good stuff, once again Mark you hit the nail on the head…. streamlines what businesses need in an easy to read format and gives direction in the mist of chaos… thanks for the tips on how to get our business moving.” Vickie Hicks, Director of Marketing, Kirkpatrick, Phillips & Miller CPA’s |
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Best Practices For Handling Performance or Attitude Problems
PDF download 14 pgs. $17.00 Outstanding employees are like rare gems, they’re hard to find and everyone’s looking for them. By far, most managers and supervisors are tasked with taking the employees they’ve got and trying to keep them performing at acceptable levels. In this E-book you’ll learn how to give criticism and address deficient performance when you must—and you’ll learn remarkable ways of handling performance or attitude problems when they occur among your better employees—and do it in a way you don’t lose them! “Your e-Book on Retaining Employees and Cutting Turnover and your Best Practices for Handling Performance or Attitude Problems were Excellent!” Rebecca Maury, Assistant Manager (retail) |
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The Successful New Manager or New Supervisor: 48 Best Practices
PDF download 15 pgs. $17.00 Being a new supervisor or manager isn’t easy. Unfortunately many organizations aren’t prepared to offer the training or time to learn how to supervise people effectively. You’ll learn keen insights that will prevent most of the problems new managers encounter, and highly effective practices to accelerate your success at managing performance and achieving results. “I think your ’New Manager or Supervisor 48 Best Practices’ could be a really great tool for our new managers… many need reminded that it’s important not to be your employee’s buddy. I also liked your advice on setting deadlines and how important clear communications can be.” Pam Gunn, Senior Supervisor, Retail Store Locations |
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Useful Phrases for Praising or Writing Up EmployeesPDF download 21 pgs $17.00 Part One: Every employee could use some encouragement or praise once in awhile. In this E-book you’ll gain 88 phrases to use during various opportunities for encouraging and motivating others. You’ll be comfortable and quite confident at giving well-deserved praise when you gain the principles and tips from this E-book. Part Two: Writing up or correcting employees is rarely comfortable for managers, and yet, it needn’t be so difficult since it is something you’ll need to do occasionally. You’ll learn how to give correction “correctly” and you’ll acquire 80 useful phrases when addressing or writing up an employee or completing a performance review. “Excellent! My managers always wait for me to do an employee write up, this guide Useful Phrases for Praising or Writing Up Employees gives them great starter phrases… I love all the ideas.” Joyce Rice, Regional Manager (convenience store chain) |
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How to Write and Use Your Goals For Your BusinessPDF download 15 pgs $17.00 Goals are essential for any organization, whether you are just starting out on a new venture or leading a well-established company. Why? Because goals define ‘where’ you are committed to investing your limited time, energies and money. They enable you to carefully consider which opportunities to pursue, and which ones to table or avoid altogether. This E-book features a proven method for developing effective goals across your enterprise, linking together various functions so that goals focus on the main priorities of your business, then assuring success through action steps and deadlines. |
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How to Write, Use and Profit From Your Mission StatementPDF download 16 pgs. $17.00 An effective mission statement helps provide direction and focuses the growth of your company. In this E-book you’ll learn why you want a mission statement, how to write a good mission statement, ways to use your mission statement to create enthusiasm throughout your company and how to link your mission with goals and create appropriate accountability. Presented in an easy to apply format that’s perfect for the novice who’s never written a mission statement, or, for the seasoned manager who wants to update a mission statement they’ve had for years. |
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Secrets to Giving Employee Performance ReviewsPDF download 16 pgs. $17.00 Employees dread them—managers hate giving them! In this guide you’ll learn how to avoid the common traps of giving performance reviews and how to deliver a fair, accurate appraisal. You’ll learn how to be considerate yet realistic—and how to turn performance appraisals into helpful tools for individual improvement and organizational success. “Excellent! I read ‘Secrets to Giving Employee Performance Reviews’ and I like the point that you have to evaluate your share of the responsibility for the problem—and I learned to be more specific when correcting and that establishing a timeline for improvement is important. This was an excellent tool!!” Marie Bradley, Senior Supervisor, Rapid Robert’s |
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How to Avoid Losing Customers When Someone Drops The BallPDF download 12 pgs. $17.00 Losing a customer can be extremely costly today. Knowing how to correct a mistake or address a customer’s dissatisfaction is essential for organizations that want to grow. In this guide you’ll learn how to teach everyone on your team to handle customer disappointment with ease and effectiveness. You’ll learn effective customer apology phrases as well as things your people should “never” say. “Mark, I really enjoyed this mini-book . I especially found the 46 Effective Expressions (How to Avoid Losing Customers When Someone Drops The Ball) beneficial. I think we take it for granted that achieving Customer Service is so simple. Thanks again, this is a perfect way to continue to develop our knowledge and skills through continuous education.” Andrea Brady, Regional Sales Manager, Great Southern Bank |
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Secrets to Building High Performance TeamworkPDF download 18 pgs. $17.00 A group of people aren’t forged into a high performance team by accident. In this E-book you’ll learn how to create a high performance team from the people you’ve been given to lead. You’ll learn ways to transform average teams into great performers that achieve their goals, truly care about the company and want to make significant improvements. And you’ll learn how to foster a real TEAM attitude at every level.
“These mini-books are amazing! They are packed full of practical information and tips that any manager in our company can use immediately. I appreciate that there’s no fluff, just straight to the point in a very concise and easy to read format with great real world examples. I didn’t get just a few great nuggets, but a goldmine in every book I read.” Jeff Wilhoit, Director of Training, Mid-America Metals |
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125 Great Inspirational Teamwork QuotesPDF download 21 pgs. $17.00 Everyone needs a bit of inspiration at work and meaningful quotes can stimulate thinking and action. In this E-book you’ll gain what I consider to be some of the best quotes from many famous people (successful athletes, businesspeople, authors and legends in many fields). You can quote them, print them off and post on bulletin boards, or use these quotes to spice up your emails or start interesting discussions in staff meetings. “I loved this guide I just read. It really left me feeling motivated and positive…I appreciate all the helpful suggestions and ideas. This will help me be successful at my job. Thanks again!” Tracey Hak, Regional Manager (retail) |
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50 Best Practices for Increasing Employee RetentionPDF download 21 pgs. $17.00 Employee turnover is costly, but it’s especially expensive if you lose one of your better associates when you’re already trying to make do with a lean staff. Losing valued employees can affect customer satisfaction, co-worker morale, quality and profits. Knowing the practices that will help you retain your better performers is not just important today, it’s critical. Mark’s ideas on retention and motivation are sought after by executives, small business owners and the national media (The Wall Street Journal, FOX Business and the Chicago Tribune). His top-selling books Wooing Customers Back and The People Keeper are still widely referenced today. “Timely, relevant, and a must read. Writing with remarkable clarity Mark Holmes tackles the number one issue facing corporate America today, strengthening their magnet to attract and retain people.” Mark Conklin, Manager of Training & Development, Chick-fil-A, Inc. |
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How to Delegate and Get Great Results – Without The Worry
PDF download 17 pgs.
$17.00 It’s easy for good managers to fall into the trap of doing too much themselves and delegating too little. Getting more done, however, can rarely be achieved without successful delegation, especially if you want to reduce stress! In this E-book you’ll learn ways to select the right people for the right tasks, and successful methods for delegating work that won’t come back to haunt you. “Mark, the (e-book) sits on my desk and I refer to it, use it, regularly. I don’t know that I have ever felt that I was on top of what I need to be doing as well as right now! I was spending way too much time on busy work…” Dean Donat, co-owner (national service company) |
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Leading Highly Productive Meetings: How to Facilitate Like A ProPDF download 11 pgs. $17.00 The number of hours “lost” each month in poorly run meetings, in the average organization or team, is shocking. In this E-book you’ll learn how to handle difficult meeting participants and stay in control, how to organize and achieve your agenda or meeting goals faster, and how to lead productive meetings that people look forward to attending. You’ll gain the secrets the pros use to facilitate meetings people love because they’re relevant and get things accomplished, fast. |
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