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	<title>Manage My Employees</title>
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	<link>http://managemyemployees.com</link>
	<description>Motivate. Retain. Lead.</description>
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		<title>How to Manage Without Micromanaging</title>
		<link>http://managemyemployees.com/leadership-tips-motivating-employees-micromanagement-leadership-employee-retention/</link>
		<comments>http://managemyemployees.com/leadership-tips-motivating-employees-micromanagement-leadership-employee-retention/#comments</comments>
		<pubDate>Wed, 12 May 2010 13:03:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Communication Skills for Managers]]></category>
		<category><![CDATA[Delegation]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Motivating and Inspiring Employees]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Employee performance]]></category>
		<category><![CDATA[Employee Retention Strategies]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/leadership-tips-motivating-employees-micromanagement-leadership-employee-retention/</guid>
		<description><![CDATA[Article #53 Micromanagement is often defined as “excessive control of people or projects” and it is popularly viewed as an evil not a good. But is it entirely? I believe that the ambiguity comes when we try to get our arms around exactly what is excessive? Most micromanagers I have encountered do not realize they [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>7 &#8216;Business Trends&#8217; and How Gen Y Employees Will Help You Survive If You Let Them</title>
		<link>http://managemyemployees.com/business-trends-and-gen-y-employees/</link>
		<comments>http://managemyemployees.com/business-trends-and-gen-y-employees/#comments</comments>
		<pubDate>Wed, 21 Apr 2010 16:46:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Generation Y Tips]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Managing Change]]></category>
		<category><![CDATA[Motivating and Inspiring Employees]]></category>
		<category><![CDATA[Employee motivation]]></category>
		<category><![CDATA[Employee performance]]></category>
		<category><![CDATA[Employee Retention Strategies]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/business-trends-and-gen-y-employees/</guid>
		<description><![CDATA[Article #52 I’m not a futurist, but, if you ask me to look through my plexiglass ball – I see 7 Major Trends that will impact most companies over the next ten years. More importantly, I believe there is a link to those trends and 7 Ways to Engage Gen Y Employees to help your [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>&#8220;Trust Agents&#8221; &#8211; Book Review</title>
		<link>http://managemyemployees.com/trust-agents-book-review/</link>
		<comments>http://managemyemployees.com/trust-agents-book-review/#comments</comments>
		<pubDate>Mon, 05 Apr 2010 11:29:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Managing Change]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Strategic planning]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=1096</guid>
		<description><![CDATA[Article #51 by Chris Brogan and Julien Smith The bestseller Trust Agents, by Brogan and Smith hits a big nerve today, one epitomized in its subtitle: Using The Web To Build Influence, Improve Reputation and Earn Trust. Who doesn’t want to know how to do that? I suspect just about everyone who cares to grow [...]]]></description>
		<wfw:commentRss>http://managemyemployees.com/trust-agents-book-review/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service Junkie</title>
		<link>http://managemyemployees.com/customer-service-junkie/</link>
		<comments>http://managemyemployees.com/customer-service-junkie/#comments</comments>
		<pubDate>Wed, 31 Mar 2010 14:03:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Motivating and Inspiring Employees]]></category>
		<category><![CDATA[Employee attitudes]]></category>
		<category><![CDATA[Employee motivation]]></category>
		<category><![CDATA[Employee performance]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=1095</guid>
		<description><![CDATA[Article #50 Admittedly, I’m addicted to great customer service. I like to get it. I like to give it. Whenever I don’t get great service, I’m disappointed. At times, it makes me boiling mad. Take the experience I had the other day around nine in the morning…. My Customer Service Experience Was Terrible I stopped [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Selling From A Mink-Lined Rut</title>
		<link>http://managemyemployees.com/selling-from-a-mink-lined-rut/</link>
		<comments>http://managemyemployees.com/selling-from-a-mink-lined-rut/#comments</comments>
		<pubDate>Tue, 23 Mar 2010 22:50:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Selling]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Sales Management]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=1092</guid>
		<description><![CDATA[Article #49 The economics of selling today, for sales managers in particular, is getting really tough out there, especially in B2B. It’s not a time for complacency or cruise control selling. Nor is it wise to take comfort in our so-called “locked-in” accounts when every competitor is coming after them. A lot is changing, and [...]]]></description>
		<wfw:commentRss>http://managemyemployees.com/selling-from-a-mink-lined-rut/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Gen Y Workers Wish Managers Knew About Managing</title>
		<link>http://managemyemployees.com/what-gen-y-workers-wish-managers-knew-about-managing/</link>
		<comments>http://managemyemployees.com/what-gen-y-workers-wish-managers-knew-about-managing/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 18:18:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Communication Skills for Managers]]></category>
		<category><![CDATA[Employee Retention Strategies]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Motivating and Inspiring Employees]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Employee motivation]]></category>
		<category><![CDATA[Employee performance]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=1089</guid>
		<description><![CDATA[Article #48 Is your company attracting then retaining bright, younger workers successfully? Is your community keeping its best and brightest or are they moving away for greener pastures? This begs the question: What do Gen Y workers want anyway? And what exactly do they expect from a boss in terms of managing work efforts, effectively? [...]]]></description>
		<wfw:commentRss>http://managemyemployees.com/what-gen-y-workers-wish-managers-knew-about-managing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service through the Eyes of a Secret Shopper</title>
		<link>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/</link>
		<comments>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 15:09:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Employee performance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=1083</guid>
		<description><![CDATA[Article #47 Guest Blogger: Jaclyn Boatright What makes a customer choose one business over another? How can a business create a positive experience for its customers in a way that compels customers to return—over other options? For the past five years I have conducted over 500 shopping experiences as a secret shopper. I have seen [...]]]></description>
		<wfw:commentRss>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CBS&#8217; Undercover Boss: Management Is Out of Touch With Employees</title>
		<link>http://managemyemployees.com/cbs-undercover-boss-management-is-out-of-touch-with-employees/</link>
		<comments>http://managemyemployees.com/cbs-undercover-boss-management-is-out-of-touch-with-employees/#comments</comments>
		<pubDate>Sat, 06 Mar 2010 17:39:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Managing Change]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=930</guid>
		<description><![CDATA[Article #46 Have you seen Undercover Boss on CBS? The reality show Undercover Boss places CEO’s undercover in their own companies to get a personal sense for what’s really going on. The CEO goes to work at an entry level or manager-in-training position, does the actual job, all the while no one except other upper [...]]]></description>
		<wfw:commentRss>http://managemyemployees.com/cbs-undercover-boss-management-is-out-of-touch-with-employees/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Customer Loyalty Increasing? 7 Ways to Land New Business or Keep Your Existing Customers</title>
		<link>http://managemyemployees.com/is-customer-loyalty-increasing-7-ways-to-land-new-business-or-keep-your-existing-customers/</link>
		<comments>http://managemyemployees.com/is-customer-loyalty-increasing-7-ways-to-land-new-business-or-keep-your-existing-customers/#comments</comments>
		<pubDate>Thu, 04 Mar 2010 19:38:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Strategic planning]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=904</guid>
		<description><![CDATA[Article #45 During these uncertain times, is it possible that some of your customer’s are less likely to switch loyalties to another supplier, even if that supplier ‘might’ offer some advantages? Do you see customer loyalty on the rise? Some of my clients do and have expressed this view to me recently. One client recently [...]]]></description>
		<wfw:commentRss>http://managemyemployees.com/is-customer-loyalty-increasing-7-ways-to-land-new-business-or-keep-your-existing-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Can Employees Be Given Too Much Autonomy?</title>
		<link>http://managemyemployees.com/can-employees-be-given-too-much-autonomy/</link>
		<comments>http://managemyemployees.com/can-employees-be-given-too-much-autonomy/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 17:09:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Managing Change]]></category>
		<category><![CDATA[Managing Difficult Employees]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Employee performance]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=899</guid>
		<description><![CDATA[Short Article #44 &#160;Q. DEAR MARK: I understand the need and benefit of work-independence, but can an employee have too much independence? What are some of the signs? &#8211;Eric A. DEAR ERIC: While it’s a very effective tool for motivating and retaining good employees, granting work independence (autonomy) can be too-much of a good thing. [...]]]></description>
		<wfw:commentRss>http://managemyemployees.com/can-employees-be-given-too-much-autonomy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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