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	<title>Manage My Employees &#187; Customer Service</title>
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	<description>Motivate. Retain. Lead.</description>
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		<title>Customer Service Junkie</title>
		<link>http://managemyemployees.com/customer-service-junkie/</link>
		<comments>http://managemyemployees.com/customer-service-junkie/#comments</comments>
		<pubDate>Wed, 31 Mar 2010 14:03:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Motivating and Inspiring Employees]]></category>
		<category><![CDATA[Employee attitudes]]></category>
		<category><![CDATA[Employee motivation]]></category>
		<category><![CDATA[Employee performance]]></category>

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		<description><![CDATA[Article #50 Admittedly, I’m addicted to great customer service. I like to get it. I like to give it. Whenever I don’t get great service, I’m disappointed. At times, it makes me boiling mad. Take the experience I had the other day around nine in the morning…. My Customer Service Experience Was Terrible I stopped [...]]]></description>
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		<title>Customer Service through the Eyes of a Secret Shopper</title>
		<link>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/</link>
		<comments>http://managemyemployees.com/customer-service-through-the-eyes-of-a-secret-shopper/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 15:09:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Employee performance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>

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		<description><![CDATA[Article #47 Guest Blogger: Jaclyn Boatright What makes a customer choose one business over another? How can a business create a positive experience for its customers in a way that compels customers to return—over other options? For the past five years I have conducted over 500 shopping experiences as a secret shopper. I have seen [...]]]></description>
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		<title>Is Customer Loyalty Increasing? 7 Ways to Land New Business or Keep Your Existing Customers</title>
		<link>http://managemyemployees.com/is-customer-loyalty-increasing-7-ways-to-land-new-business-or-keep-your-existing-customers/</link>
		<comments>http://managemyemployees.com/is-customer-loyalty-increasing-7-ways-to-land-new-business-or-keep-your-existing-customers/#comments</comments>
		<pubDate>Thu, 04 Mar 2010 19:38:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Talent Management]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Strategic planning]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=904</guid>
		<description><![CDATA[Article #45 During these uncertain times, is it possible that some of your customer’s are less likely to switch loyalties to another supplier, even if that supplier ‘might’ offer some advantages? Do you see customer loyalty on the rise? Some of my clients do and have expressed this view to me recently. One client recently [...]]]></description>
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		<title>Revamp Customer Care in 2010</title>
		<link>http://managemyemployees.com/revamp-customer-care-in-2010/</link>
		<comments>http://managemyemployees.com/revamp-customer-care-in-2010/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 14:39:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership tips]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://managemyemployees.com/?p=540</guid>
		<description><![CDATA[Adapt your business to the changes for 2010. Mainly I’m referring to: Uncertain economies (we ‘hope’ the recession is giving way to better times… but we don’t know yet). Cautious consumers + cautious business owners and executives means more hesitancy to spend or invest. Customer power. Customers, have more suppliers pursuing their business than ever [...]]]></description>
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		<title>Where’s The “Service”?</title>
		<link>http://managemyemployees.com/wheres-the-service/</link>
		<comments>http://managemyemployees.com/wheres-the-service/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 15:13:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee attitudes]]></category>
		<category><![CDATA[Employee performance]]></category>

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		<description><![CDATA[Employees give the level of service that leaders demand and reward. With these economic tough times you’d think businesses would be incentivizing, hammering on, or at least training employees to go out of their way to give out-of-the-way service. But, where’s the service? I rarely see extraordinary service.&#160; Have you noticed just how little follow-up [...]]]></description>
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		<title>Clear Standards Aren’t!</title>
		<link>http://managemyemployees.com/clear-standards-arent/</link>
		<comments>http://managemyemployees.com/clear-standards-arent/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 21:56:51 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Motivating and Inspiring Employees]]></category>

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		<description><![CDATA[Most managers think they provide crystal clear standards to their employees, when they haven’t. Ask an employee what his/her job is and chances are they can tell you. Ask them to define the standards or values at their workplace and chances are you’ll get varied answers across the department. Implicit standards don’t cut it either. [...]]]></description>
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		<title>Maximize Customer Opportunity!</title>
		<link>http://managemyemployees.com/maximize-customer-opportunity/</link>
		<comments>http://managemyemployees.com/maximize-customer-opportunity/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 14:36:00 +0000</pubDate>
		<dc:creator>Mark Holmes</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee attitudes]]></category>
		<category><![CDATA[Employee performance]]></category>

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		<description><![CDATA[I’m still hot about a recent experience at a jewelry store. My wife and I are celebrating thirty years and an anniversary ring was on the buy list. The sales clerk was awful! After dismissing my wife’s interest in a right-handed ring with “Oh we don’t have much of that,” she then explained that there [...]]]></description>
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